There’s always a judgment call when dealing with an issue or crisis. And it requires a considered evaluation.

“Brothers and sisters, good evening… It seems my brother cardinals went almost to the ends of the earth to find one.” Those were the first words of the newly elected Pope Francis when he came out onto the balcony of St. Peter’s Basilica to address his congregation for the first time on March 13, 2013. He waited for what seemed an eternity – about 90 seconds – before uttering a single word. It was humbling and authentic; and it allowed the thousands in the square, and mill

The majority of company presentations drive us to narcolepsy. But they don't have to.